Preamble

The mi+ Program is a fee-based service offered by the University of Lille designed to facilitate the arrival and integration of international audiences hosted by the institution or its academic partners.

It is part of the WILL project (“Welcoming Internationals to Lille”), a strategic program led by the University of Lille under its Initiative d'Excellence.

The purpose of the WILL project is to strengthen the international attractiveness of the institution by structuring and improving the reception, support and integration conditions for international audiences (students, PhD, researchers and teachers-researchers in incoming mobility).

It provides a global institutional framework bringing together various actions and reception and support services, including the mi+ Program, without all of these actions necessarily being contractual or paid services.

The WILL project benefits from financial support from the Agence Nationale de la Recherche (ANR) under the France 2030 program, as well as from the Métropole Européenne de Lille.

The mi+ Program is one of the operational components of this program and is the only one subject to these General Terms and Conditions.

It complements the free information and administrative support services already offered by the Maison Internationale and the Centre EURAXESS, which are not covered by these General Terms and Conditions.

These Terms and Conditions define the respective rights and obligations of the University of Lille and the Beneficiaries of the mi+ Program in the context of subscribing to the services offered via the dedicated online platform : [https://miplus.univ-lille.fr].

Any subscription to one or more mi+ packages implies full and complete acceptance of these Terms and Conditions.

Article 1 – Definitions

Institutional Purchaser(s) : any component, component establishment, research unit or partner institution financially covering a mi+ package on behalf of a Beneficiary.

Beneficiary(ies) : any international individual (student, PhD, researcher) in incoming mobility, hosted by the University of Lille or a Partner Institution and using mi+ services for personal needs.

Contract : the agreement formed between the University and the Beneficiary or, where applicable, the Institutional Purchaser, following order validation on the Platform and payment of the corresponding fee, including these Terms and Conditions.

Partner Institution(s) : higher education institution, research organization or academic structure participating in the WILL project and hosting the Beneficiary (including University of Lille, INRIA, INSERM, CNRS, Centrale Lille).

Feuille D : internal university administrative document formalizing an enrollment or sponsorship agreement within the framework of academic or scientific mobility, established in accordance with the institution's own procedures.

Option(s) : each of the service offerings that make up the mi+ Program, described in Article 4, which may be subscribed to individually or collectively by the Beneficiary or the Institutional Purchaser.

mi+ Manager(s) : an agent or department of the University of Lille responsible for the administrative follow-up of the Beneficiary’s file and for the operational coordination of the services.

Maison Internationale : service of the University of Lille responsible for welcoming and providing information to international audiences, offering free services separate from the mi+ Program.

mi+. Services or mi+ Program : support services offered within the framework of the mi+ Options.

Platform : website [https://miplus.univ-lille.fr] allowing subscription to and payment for the services.

Provider(s) : a third-party organization responsible for the actual execution of certain services included in the mi+ Options.

Carrier(s) : third-party service provider responsible for ensuring the Beneficiary's transportation as part of the reception services provided under an mi+ Option.

University : the University of Lille, operator of the mi+ Program.

User : any person accessing the Platform, whether or not they place an order, including the Beneficiary and, where applicable, the Institutional Purchaser.

Article 2 – Presentation of the University of Lille

The University of Lille (SIREN No. 130 029 754), a public institution of a scientific, cultural and professional nature, located at 42 rue Paul Duez in Lille (59000), France, represented by its acting President.

Contact details :

42, rue Paul Duez
59000
Lille, France

Or at the following email address : [contact@univ-lille.fr].

The website is owned and published by the University of Lille.

The Director of Publication is Mr. Régis Bordet, President of the University of Lille.

The website is hosted by the Direction générale déléguée au numérique of the University of Lille, whose address is 42 rue Paul Duez, 59000 Lille, and whose telephone number is +33 (0)3 20 96 43 43.

Article 3 – Purpose and nature of the services

The mi+ Program is a personalized support service designed to facilitate the Beneficiary’s settlement within the territory of the Métropole Européenne de Lille.

The University acts as the organizer and coordinator of the services.

Certain services may be carried out by third-party providers selected by the University.

The University is bound by an obligation of means.

The services consist exclusively of :

• administrative assistance ;
• guidance ;
• coordination ;
• networking ;
• logistical support.

The University does not carry out administrative procedures on behalf of the Beneficiary and has no decision-making authority with administrative authorities, public institutions, landlords, banking institutions, insurance providers or Carriers.

The mi+ Program neither aims nor has the effect of replacing administrative authorities, public institutions, landlords, banking institutions, insurance providers, Carriers or any other third party.

The services consist solely of assistance, guidance, networking and support in carrying out procedures.

Accordingly, no guarantee of results is provided regarding the obtaining of accommodation, a visa, a residence permit, a bank account or any social benefit.

Article 4 – Detailed description of services

The University, acting as organizer and coordinator, offers three fee-based Options designed to facilitate the Beneficiary’s arrival and integration.

The Options are offered as cumulative options.

4.1. Daily Life Option

This Option includes :

• Prior contact with the Beneficiary before arrival ;
• Organization and financial coverage of transfer from Lille-Lesquin Airport or the Lille-Europe, Lille-Flandres or Tourcoing train stations exclusively to an address located within the perimeter of the Métropole Européenne de Lille. Coverage is strictly limited to the direct journey between the point of arrival and the address declared by the Beneficiary. Any intermediate stop, detour or modification of the route at the Beneficiary’s request, particularly for personal convenience, shall remain entirely at the Beneficiary’s expense ;
• Provision by the University of a prepaid SIM card upon the Beneficiary’s arrival ;
• Assistance with procedures for opening a bank account ;
• Information and support in subscribing to health insurance, with the University covering the cost of the first three (3) months of insurance under the mi+ Program with a partner insurance provider. Beyond this period, continuation of coverage and payment of contributions are the sole responsibility of the Beneficiary ;
• Provision by the University of a prepaid Ilévia transport card including ten (10) single journeys upon the Beneficiary’s arrival. Any subsequent top-up or subscription to an additional pass remains entirely at the Beneficiary’s expense ;
• Provision of a welcome kit including practical information related to daily life, as well as a C’ART card valid for one (1) person and granting access to partner cultural institutions within the Métropole Européenne de Lille, subject to the specific conditions set by the issuing organization ;
• Guidance toward relevant public services (CAF, CPAM, tax authorities, prefecture, etc.).

The transfer mentioned above is organized by the University on behalf of the Beneficiary, with the Carrier operating under its own responsibility.

The University does not act as a Carrier and cannot be held liable for the conditions under which the transport service is carried out, including in cases of delay, cancellation, route modification, loss of luggage or any other incident attributable to the Carrier.

With regard to the prepaid SIM card, the Ilévia transport card and the C’ART card, these are issued by Providers and remain subject to the respective general terms and conditions of those Providers.

The University cannot be held liable for :

• the conditions of activation, use or validity of these services ;
• any technical limitations ;
• any modification or discontinuation of the services offered by the issuing organizations.

When the Beneficiary subscribes to health insurance under the mi+ Program, the insurance contract is concluded directly between the Beneficiary and the relevant insurance Provider.

The University is limited to covering the cost of the first three (3) months of coverage and does not act either as an insurer or as an insurance intermediary within the meaning of the Insurance Code.

Coverage, exclusions, limits, deductibles, waiting periods and compensation conditions fall exclusively under the responsibility of the insurance provider and are defined in the contractual documentation provided to the Beneficiary.

More generally, all material services performed by Providers under this Option fall exclusively under the responsibility of the respective Providers.

4.2. Housing Option

This Option includes :

• An assessment of the Beneficiary’s needs ;
• Guidance and referral of the Beneficiary to partner residences or landlords based on the information provided by the Beneficiary, without such guidance constituting individualized legal, real estate or financial advice, nor guaranteeing the effective conclusion of a lease or the suitability of the accommodation to the Beneficiary’s expectations ;
• Assistance in preparing the rental application file ;
• Support with rental guarantee procedures ;
• Assistance with subscribing to home insurance ;
• Provision of general information regarding the main tenant obligations ;
• Guidance toward administrative procedures related to housing ;
• Provision of a welcome kit containing practical information for daily life.

This Option does not constitute a real estate service nor a property search mandate within the meaning of the legislation and regulations applicable to real estate professionals.

The University does not act as a real estate agent, agent, legal advisor or financial advisor.

Under this Option, the University provides guidance and referrals to partner residences or landlords based on the needs and criteria communicated by the Beneficiary.

When two housing offers corresponding to the information provided by the Beneficiary have been submitted under the mi+ Program, the Beneficiary’s refusal of these offers terminates the support provided under this Option.

In such a case, the University shall be deemed to have fulfilled its contractual obligations and no further housing search may be required under this Option.

4.3. Family Option

This Option includes :

• Assistance with administrative procedures concerning family members (spouse and children only) ;
• Guidance toward local healthcare services ;
• Provision of information related to daily family life in the area ;
• Guidance toward cultural integration programs ;
• Information on access to French language courses offered by the University and, where applicable, the possibility of benefiting from a preferential rate corresponding to a ten percent (10%) discount on courses provided by the University, subject to registration conditions and arrangements set by the organizing department ;
• Provision of a welcome kit containing practical information about daily life, as well as a C’ART card valid for five (5) people, granting access to partner cultural institutions located within the Métropole Européenne de Lille area, under the specific conditions set by the issuing organization.

4.4. Nature of the services

For all Options:

• The University provides personalized administrative assistance services ;
• The University acts without decision-making authority with respect to third-party organizations ;
• Final decisions rest exclusively with the relevant organizations ;
• No guarantee of results is provided regarding the obtaining of housing, a bank account, an administrative document or a social benefit.

The free services offered by the Maison Internationale remain independent of the mi+ Program and are not included within the contractual scope.

The list of services mentioned for each Option is indicative and may be subject to minor adjustments required by circumstances or changes in partnerships, without constituting a substantial modification of the Contract.

Article 5 – Eligibility conditions

5.1. Eligible applicants

The mi+ Program is reserved for individuals engaged in incoming international mobility, hosted within an academic or scientific framework by the University of Lille or one of its partners, namely :

• Students enrolled in a partner institution of the WILL project (University of Lille, INRIA, INSERM, CNRS, Centrale Lille) ;
• PhD, researchers and lecturer-researchers, whether invited or recruited, affiliated with a research unit under the supervision of the University of Lille.

The scheme is not open to the general public.

5.2. Required supporting documents

Access to the service is subject to the prior submission of supporting documents to verify eligibility, as follows :

• A certificate of enrollment, a prior registration agreement, or Feuille D duly completed and signed by the University or an internship agreement for students enrolled in a partner institution of the WILL project ;
• A certificate of enrollment and/or an academic invitation letter and/or a job offer or employment contract for the doctoral candidates and researchers referred to in Article 5.1.

The University reserves the right to deny access to the service in the absence of, or if there are insufficient, supporting documents.

5.3. Purchaser(s)

Services may be ordered :

• Either by the Beneficiary on their own behalf ;
• Or by a component, component institution, research unit or partner institution on behalf of a specified Beneficiary.

In the latter case, the Institutional Purchaser undertakes to provide the Beneficiary with the contractual information and to communicate these General Terms and Conditions to them.

5.4. Accuracy of information

The Beneficiary or, where applicable, the Institutional Purchaser undertakes to provide accurate information, particularly regarding their latest arrival date, administrative status, family composition and needs.

The University cannot be held liable for any delay, inability to perform, or inadequacy of the service resulting from inaccurate, late, or incomplete information.

5.5. Territorial limits

The services are designed for relocation within the Métropole Européenne de Lille.

Certain services may be unavailable or unsuitable when the place of relocation is located outside this area.

5.6. Refusal or suspension of access

The University may refuse or suspend access to the program, in particular in the following cases :

• The Beneficiary is not eligible ;
• Lack of cooperation in preparing the procedures ;
• Behavior preventing the proper delivery of support ;
• Use of the service for purposes unrelated to its academic objective.

5.7. Principle of equality and non-discrimination

Access to the mi+ Program and the delivery of services are carried out in accordance with the principles of equality and non-discrimination.

In compliance with applicable legal provisions and the principles governing public service, no discrimination may be made, in particular on the basis of sex, gender identity, sexual orientation, origin, nationality, family situation, health status or disability, religious or political beliefs, or any other characteristic protected by law.

Within the scope of its authority, the University ensures that third-party Providers involved in the mi+ Programvcomply with these principles.

Article 6 – Ordering process

Orders are placed exclusively online via the dedicated platform : [https://miplus.univ-lille.fr]

The User : 1. creates a User account 2. selects the desired Option(s) 3. reviews the details of the order and may correct any errors 4. confirms the order after expressly accepting these General Terms and Conditions 5. proceeds with payment.

Final validation of the order constitutes an electronic signature.

The Contract is formed upon validation of the order, subject to actual receipt of payment.

A confirmation email summarizing the order and these General Terms and Conditions is sent on a durable medium after payment validation.

The data recorded by the University’s IT system shall constitute proof between the parties regarding the conclusion and content of the Contract.

The University reserves the right to refuse an order in the event of the Beneficiary’s ineligibility or a material impossibility to provide the service.

Article 7 – Prices

The prices applicable to each Option are indicated in euros, including all taxes, on the platform at the time of the order.

The University reserves the right to modify its rates at any time.

The applicable price is the one in effect on the day the order is confirmed.

The prices correspond exclusively to the support services described in these General Terms and Conditions.

They do not include fees charged by third-party organizations (notably transportation, insurance, accommodation, bank fees, or rental guarantees), which remain the sole responsibility of the Beneficiary, except for services explicitly stated as financially covered by the University in the description of each Option.

Article 8 – Payment terms

Payment is due in full at the time of the order.

It is made through the methods offered on the secure platform.

The order is only definitively confirmed after actual payment has been received or the purchase order has been properly received.

Article 9 – Provision of services

After the order is confirmed, a mi+ Manager will contact the Beneficiary to organize the implementation of the support services within a maximum of forty-eight (48) business hours, excluding the University’s administrative closures.

The timing of interventions depends in particular on the arrival date provided by the Beneficiary and the availability of external partners.

The University is subject to a best-efforts obligation in providing the services.

Article 10 – Right of withdrawal

When the Purchaser is a consumer within the meaning of the Consumer Code, they have a period of fourteen days from the conclusion of the Contract to exercise their right of withdrawal without having to justify their decision.

To exercise this right, the consumer Purchaser must notify their decision by any unequivocal means to the contact details provided on the platform.

When the consumer Purchaser expressly requests the commencement of performance before the expiration of the withdrawal period, they acknowledge that :

• the service will begin immediately ;
• they give their prior and explicit consent to this commencement of performance ;
• they will lose their right of withdrawal once the service is fully performed ;
• certain services involve immediate and irreversible financial commitments on the part of the University ;
• if the services are fully performed before the end of the fourteen-day period, they will permanently lose their right of withdrawal in accordance with Article L.221-28 of the Consumer Code.

The consumer Purchaser acknowledges that the organization of services, including in particular the booking of transport, the acquisition of prepaid tickets or cards, the subscription to insurance and the activation of associated services, may lead to the full performance of the service as soon as it is implemented.

If the right of withdrawal is exercised before the full performance of the services, the consumer Purchaser will remain liable for an amount corresponding to the services actually performed up to the communication of their decision to withdraw.

Refunds will be made no later than fourteen days following the receipt of the withdrawal request, after deduction of services already performed.

When the order is placed by an Institutional Purchaser acting for professional purposes, no right of withdrawal can be exercised.

Article 11 – Cancellation and refund

Apart from the right of withdrawal, in the event of cancellation for a duly justified legitimate reason (visa refusal, cancellation of academic mobility, particularly serious impediment), a cancellation request may be submitted by the Beneficiary in a durable format, through an unequivocal statement sent to the contact details provided on the platform.

This request must be made within a reasonable period from the occurrence of the invoked event and accompanied by any supporting documents.

Subject to the University’s assessment of the legitimacy of the reason invoked, a refund may be issued on a pro-rata basis for services not yet performed at the date of receipt of the request.

In the event of force majeure preventing the performance of the service, amounts corresponding to unperformed services will be refunded.

Article 12 – Obligations of the Beneficiary and/or Institutional Purchaser

The Beneficiary and/or Institutional Purchaser undertakes to provide accurate information and to cooperate with the mi+ team to allow the performance of the services.

Any delay or impossibility resulting from inaccurate or incomplete information cannot engage the University’s liability.

Article 13 – Liability

The University of Lille is responsible for the overall coordination of the mi+ Program.

Some services included in the offered Options are provided by third-party Providers selected by the University under agreements or contracts concluded for this purpose.

The services that may be entrusted to third-party Providers include, in particular :

• Transportation services (airport or train station transfer) ;
• Rental guarantees ;
• Insurance (health, housing) ;
• Banking services ;
• Any other material service requiring the intervention of a specialized operator.

The identity of partner Service Providers may be communicated to the Beneficiary upon request or specified on the dedicated Platform.

The University reserves the right to modify, at any time, the identity of Service Providers involved in the mi+ Program, notably in the event of the conclusion, renewal, or termination of contracts or agreements, or to ensure the continuity and quality of service.

These changes do not constitute a substantial modification of the Contract as long as the nature of the subscribed services remains unchanged.

The University cannot be held liable for damages directly attributable to :

• Third-party Providers in the performance of services falling under their own responsibility ;
• Administrative authorities ;
• Banks, landlords, insurers or any other third-party organization ;
• More generally, third-party Providers or any organization or authority acting independently in carrying out procedures or decisions within their own competence.

The University does not guarantee the obtaining of housing, a visa, a residence permit, a bank account or any decision made by a third-party organization, as such decisions are made independently by the entities concerned.

The University’s potential liability can only be invoked in the case of proven failure to fulfill its contractual obligations and is limited to direct and foreseeable damages resulting from such failure.

In any case, the University’s overall liability, regardless of the cause, shall not exceed the total amount actually paid by the Beneficiary for the relevant Option that gave rise to the dispute.

This limitation does not apply in cases of gross negligence or willful misconduct by the University.

The services offered within the mi+ Program constitute personalized support services subject to a best-efforts obligation.

They do not constitute a sale of goods, nor the autonomous provision of digital content or digital services within the meaning of Articles L.217-3 et seq. of the French Consumer Code.

Article 14 – Force majeure

Neither party shall be held liable for non-performance resulting from an unforeseeable, irresistible and external event.

Article 15 – Personal data

In accordance with Law No. 78-17 of January 6, 1978, on information technology, files, and civil liberties, as amended by Law No. 2018-493 of June 20, 2018, on the protection of personal data, and Regulation (EU) 2016/679 of April 27, 2016 (GDPR), it is reminded that the personal data requested from the Beneficiary are necessary for the establishment and execution of their registration and the subscribed services.

The personal data collected from the Beneficiary are subject to computerized processing carried out by the University of Lille, acting as the data controller.

These data are recorded in its internal files and are essential for processing the registration, managing the administrative and financial aspects of the mi+ Program, verifying eligibility, organizing and coordinating the services, as well as complying with legal and regulatory obligations applicable to the University.

The legal basis for processing is the performance of the Contract concluded with the Beneficiary, in accordance with Article 6.1(b) of the GDPR, as well as compliance with the legal obligations incumbent on the University pursuant to Article 6.1(c) of the same regulation.

Depending on the subscribed packages, the data processed may include identification data, contact details, information relating to academic or professional status, family situation, information necessary for organizing the installation, and, where applicable, data strictly necessary for connecting with partners regarding health insurance, rental guarantees, or banking services.

When certain data are considered sensitive under the GDPR, their processing is strictly limited to what is necessary to provide the requested services.

This information and personal data are kept for the duration of the contractual relationship and then archived for a maximum of three (3) years from the end of the services, unless legal obligations require a different retention period.

When using the Platform, certain technical connection and browsing data may be recorded by the University’s IT systems, including IP address, connection date and time, pages visited, or actions performed on the Platform.

These data are collected for security purposes, proper functioning of the services, prevention of fraudulent use, and, where applicable, to comply with legal obligations.

Connection data are retained for a maximum period of one (1) year from the date of recording, unless a legal obligation requires a different retention period.

The data controller is :

l’Université de Lille,
42 rue Paul Duez,
59000 Lille.

Access to personal data is strictly limited to authorized University staff, according to their roles.

The collected information may be shared, only to the extent strictly necessary for the execution of subscribed services, with partners and service providers contractually bound to the University, particularly regarding transportation, health insurance, housing, rental guarantees, or banking services.

These entities may act as either processors or separate data controllers and are required to comply with applicable data protection regulations.

Outside the cases mentioned above, the University undertakes not to sell, rent, transfer, or grant third-party access to the data without the prior consent of the Beneficiary, except where required for a legitimate reason or legal obligation.

If data are to be transferred outside the European Union, the University commits to implementing appropriate safeguards to ensure an adequate level of protection.

In accordance with applicable regulations, the Beneficiary has the right to access, rectify, erase, restrict processing, and, where applicable, to data portability, which can be exercised by contacting the University’s Data Protection Officer in writing and providing proof of identity at :

42, rue Paul Duez,
59000
Lille, France

Or by email at : dpo@univ-lille.fr .

In case of a complaint, the Beneficiary may contact the University’s Data Protection Officer or the Commission Nationale de l’Informatique et des Libertés (CNIL).

Article 16 – Modification of the General Terms and Conditions

The University reserves the right to modify these General Terms and Conditions at any time.

The applicable version is the one in force on the date of the order.

Article 17 – Pre-contractual information – Acceptance

Prior to placing an order, the Beneficiary acknowledges having received, in a clear and understandable manner, information regarding :

• The essential characteristics of the services ;
• Prices and payment terms ;
• The timeframe for the first contact by the mi+ Manager ;
• The identity and contact details of the University ;
• The right of withdrawal and the conditions for exercising it ;
• The limitations of liability related to the administrative assistance nature of the service.

By confirming the order, the Beneficiary unreservedly accepts these General Terms and Conditions.

Article 18 – Dispute resolution and jurisdiction

These General Terms and Conditions are governed by French law.

In the event of a dispute regarding the training, interpretation, execution, or termination of the Contract, an amicable solution will be sought prior to any legal action.

Complaints concerning support services provided directly by the University under the mi+ Program may be sent to the University using the contact details provided in Article 2.

When the dispute concerns a service provided by a third-party Provider (including transportation services, prepaid cards, insurance, rental guarantees or any other service provided by a partner organization), the complaint must be addressed directly to the relevant Provider, in accordance with its terms and conditions and complaint procedures.

If applicable, the procedures for amicable resolution are those provided by the terms and conditions of the relevant Provider.

The competent jurisdiction is determined in accordance with the rules of jurisdiction applicable depending on the legal status of the parties and the classification of the Contract.

The European Online Dispute Resolution platform can be accessed at the following address : https://consumer-redress.ec.europa.eu/index_fr.